Refund Policy

1. Our Promise

We want you to be happy with your Elvork order. If something isn't right, here's how refunds and returns work.

2. Order Cancellations

You can cancel your order for a full refund as long as it hasn't yet been processed for shipment. Once an order has shipped, it can no longer be cancelled, and our standard return process applies instead.

3. Damaged, Defective, or Incorrect Items

Badly damaged or defective on arrival: full refund or replacement.
Partially damaged (not including very minor cosmetic marks): partial refund or replacement.
Wrong item received: full refund or replacement.
Missing parts or accessories: we'll send the missing piece, or offer a partial refund if it doesn't affect the product's use.

Please report the issue within 30 days of delivery, along with photos or a short video, to elvork.store@gmail.com.

4. Returns (No Quality Issue)

We accept returns within 7 days of delivery for items without a quality issue. Return shipping is the customer's responsibility in this case, and the item must be returned unused and in its original condition. Please contact us before sending anything back so we can confirm the return and provide instructions.

5. Orders That Haven't Arrived

If your order hasn't arrived within the expected delivery window, let us know. If there's been no successful delivery within 45 days of shipping, we'll open an investigation and work toward a refund or replacement.

6. Refund Processing

Once a refund is approved, it will be issued to your original payment method. Processing times vary by payment provider, typically 5–10 business days.