Privacy Policy

1. Introduction

At Elvork ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

Contact details: name, email address, phone number, shipping and billing address.
Order information: items purchased, payment confirmation (we do not store full card numbers — payments are processed securely by our payment providers).
Device and usage data: browser type, IP address, pages viewed, collected automatically through cookies and similar technologies when you visit our store.

3. How We Use Your Information

To process and deliver your orders.
To communicate with you about orders, shipping updates, and customer support.
To send marketing emails, only if you've opted in — you can unsubscribe at any time.
To improve our store, products, and customer experience.
To detect and prevent fraud.

4. Sharing Your Information

We share information only with trusted third parties who help us run our store, such as:

Payment processors, to securely handle transactions.
Shipping and fulfillment partners, to deliver your order.
Analytics providers, to help us understand site usage.

We do not sell your personal information to third parties.

5. Cookies

We use cookies to keep items in your cart, remember your preferences, and understand how visitors use our store. You can disable cookies in your browser settings, though some features of the store may not work as intended.

6. Data Retention

We retain your information for as long as needed to fulfill the purposes described in this policy, or as required by law.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact us using the details below.